I was asked, for the third year now, to participate in this year’s Pixel Project Father’s Day Campaign. It’s an important campaign but I hadn’t been able to verbalize my thoughts the last couple of years. I’m happy to announce that this is no longer the case and my short interview is now up on their blog 🙂
You can find the full piece on their site: The Pixel Project Blog
Welcome to the third of three posts on Team Engagement. Here’s where we Sharpen the Saw (as Stephen Covey would say) in regards to keeping Teams focused and productive.
Let’s say you’ve managed to Engage your Team, and worked on making them more Effective, how do you ensure that they stay on track? I find the following are important behaviours to keep in mind and keep us focused:
- “Team Time” As teams strengthen, it’s only natural that some members will build their own relationships. Be aware of how members naturally congregate and see how that strengthens their work. Use “team” time (electronic or in person) to encourage members to share their knowledge and experiences. Encourage their group discussions and delegate resolutions (or solutions) to them. If anyone feels left out (or you notice that they aren’t as engaged) remind them of how everyone’s contribution, skills, and thoughts work together to reach the team (and company) goals. You should always be in a position to connect the work being done by the team to the impact on the company’s success.
- Team Goals. Speaking of goals, it’s extremely important that the team understands what those are and where they stand in relation to company goals. Items of note in regards to success:
- Teamwork. Together, the boat rows faster. Address any roadblocks be they process, technical, or people. The same point I made regarding not letting minor disputes linger applies here. If something is tripping up the team, clear it up.
- Performance. What does “success” mean to the team? Discuss everyone’s opinion on “Team Success” and establish an evaluation criteria together.
- Challenges. Are there outside influences impacting the team? Every team has some members who seem to be regularly pulled into other emergencies. Make sure interruptions and the impacts of those interruptions are understood by all stakeholders. Your schedule will suffer and your stress level increased if it’s not handled properly.
- Clarity of Solution. Is the team clear on what needs to be accomplished and how success will be measured or what timeframes are important? It’s sometimes easy to be bogged down by trying to get the “perfect” solution, but not at the expense of hitting milestones. The better the focus on the goalpost, the clearer the road to get there.
- Clarity of Members. Does everyone know their roles and responsibilities? When it comes to a team, your official title does not denote your only responsibilities. Everyone on the team should understand what is expected of them. For example, who completes the documentation? Who reviews it? Who is responsible for external communication? Who gives the final sign-off on a process or a delivery? Don’t let assumptions ruin a team’s cohesion.
- Team Rules. By the same token of setting boundaries between the leader and the members, boundaries should exist within the team as well. Make sure everyone is aware of them, accepts them, and commits to them. Some sample rules could include:
- Time. Start meetings on time, end meetings 5 minutes prior to the end. No one, and I really do mean no one, should be forced to wait for meetings to start. The reason we all deal with agendas and schedules is to ensure everyone is available when they are needed. If you can’t make it, don’t accept. If you accept, be there on time. By extension, don’t wait until the very last minute of the meeting to end it. Everyone should be allowed 5 minutes (or even 10 depending on how long the actual meeting is) to get to their next meeting or at least go for a bio-break.
- Respect. Everyone should get a chance to speak or have an opinion. No one should be talking over anyone else. If necessary, ensure each meeting has a moderator.
- Agreements. How does the team reach consensus on actions? This is where a moderator (if it is not you) is important to gather opinions.
- Debate. How long can we discuss until we either vote on an action or agree to push forward? Does everyone need a voice (although as a leader, you should encourage feedback). Is further information required? Can the decision wait until a follow-up meeting? Or is an answer required at that moment? Was the decision coercion or consensus? Agreeing to disagree is ok and does sometimes happen, but everyone should understand the implications of the decisions (both business and project-wise).
In summary, I would have to say these are my top 5 strategies for Teams:
- Get to know them – who they are, how they like to work, what challenges them.
- Engage them: Give them what they like to do and the leeway to do it (whenever possible).
- Focus them: Make sure they know what needs to be done and why.
- Get buy-in: Prove they have a voice and that everyone’s opinion is respected.
- Communicate: this is the clincher. Keep them in the loop. Explain decisions. Update them when something changes. Share knowledge. Share expectations. Get them working and thinking as a cohesive unit and not just individuals. Teach them to play ideas against each other to find the right solution.
Obviously, what works for me doesn’t always work for everyone else. After all, every team has its own restrictions and challenges. Either way, I hope these last few articles have given you ideas to try out or at least hope that building effective and engaged teams is possible!
(Disclaimer: Mike Aragona recently underwent Starfleet Academy Training and was confirmed as being able to join the Communications team due to his near-perfect score. Considering the amount of articles and discussions he’s had on the importance of Communication, he found that extremely appropriate, especially in relation to his love of languages. His thoughts and opinions are his alone and do not reflect any person or company associated with him, alive or dead. Qapla’!)
To continue from my previous post on A Quick Intro to Team Engagement, here are some of the tips I like to share with new Managers. These are as valid for a team that you are leading as much as they are for teams you are a part of.
Everyone knows that the old saying that there’s “never a second chance to make a first impression” is quite true. This is also a true and important reminder for teams. Building, or coming into a new team, requires a clear sense of who you are as a leader.
It’s been said that the best team leaders build a relationship with their direct reports through trust and loyalty. Another important item is staying consistent in your approach. The best way to ensure this is to set and realize that boundaries do exist when it comes to your words and actions. Your role as the “parental” figure is to protect your team, not scare them into submission. Prove to them that you can be relied on at the same time that you show your trust in them.
Some specific points to keep in mind when working with your team, in no particular order, are:
- Every opinion matters. If someone is made to feel that what they say is as valuable as anyone else, they will be more prone to participating in working sessions, brainstorming, etc. Being part of the discussion and agreements is a sure way to get buy-in for the path to take. This can’t happen without the team feeling that they can share their opinions.
- What’s not being said is as important as what is. Empathic listening is being engaged in a discussion to the point that you can see if someone is holding something back. Look for clues in body language and make yourself be open with your team and sensitive to their moods and feelings. The more you get to know your individual members, the more you will be able to see and gauge their impressions and reactions towards what the team is planning.
- Mediate. Don’t let minor disputes linger. Remind the team of their goals. They have been put together for a reason, and working together is how it will happen. Anything that gets in the way of that collaboration has to be resolved.
- Communicate. Clearly. And often. There shouldn’t be any confusion as to what’s expected of your team. Similarly, they should not be kept in the dark as to what’s going on around them. This does not mean holding constant meetings, but rather in finding a way to share information (especially important information!) with them, be it through IM Chat Groups, Emails, or impromptu stand-ups.
As you can see, and as I continue to stress, Communication is always at the heart of employee engagement and is vital to successful teams. In my next post, I’ll wrap up my thoughts on Team Engagement by sharing tips on Team Behaviours.
(Disclaimer: Mike Aragona believes that the road to greatness is built by a heavy dose of information (communication) that leads to successful collaboration. This, not only for development teams and business, but for relationships as well! His thoughts and opinions are his alone and do not reflect any person or company associated with him, alive or dead.)
I have found that when it comes to Teams, the best way to approach them is like an extended family. If you’re lucky enough to be the one pulling in or creating a team, you can pretty much ensure that (depending on how well you interview) you’re getting a group of people who share your values, drive, or maybe even sensitivity. When I speak about treating team members like family, I’m not talking about inviting them into your home and sharing all your deep, dark secrets. Instead, I’m talking about some basic, intrinsic values such as:
- Benefit of the doubt. Don’t assume something they do is purposefully negative. If an action or behaviour makes you step back and wonder what happened, don’t go on the attack. Get to the root or the why and understand the situation. Accidents happen and sometimes bad judgement calls are made. Don’t immediately believe it is malicious. Share your expectations and explain why you felt it wasn’t right. Offer training and guidance.
- Listen, with your ears AND eyes. Get to know who they are by learning how they respond and interact, not just to the words they say but “how” in speech and in body language. Does the tone they use in speaking with you match their pose? Are they hiding anger, regret, or resentment? Getting to know an employee and their strengths means you can get more accomplished by focusing on their positives.
- Trust them. You hired them for a purpose. Trust that they will do what is required. It may not be the way you would do it yourself, but that doesn’t mean it can’t be successful. If something doesn’t work, go back to the first item on this list and discover where the problem may be stemming from. Is it lack of understanding? Not being aware of how their individual positions and work enhance the group and team dynamics? Again, offer training and guidance either in reviewing operating procedures or working with an established “buddy” that can share knowledge.
Building a team and allowing the members to reach their potential is an ongoing process that will result in a strong and cohesive unit. They not only share expectations for accomplishing tasks, but trust and support one another. A team takes on a life of its own and you have to regularly nurture and maintain it, just as you do for individual employees. Using the “Family” analogy, think of what happens when a child brings home a significant other who joins the family, or, alternatively, if one leaves the “nest”. They dynamics will change and the team will adapt to the new group – hopefully in a positive way. I’ll share some thoughts on keeping the team cohesive in my follow-up post.
With a strong team and good team-building skills, employees are united around a common goal and generate greater productivity. Without good practices, the team is limited to the effort each individual can make alone. In other words:
“Individuals Play the Game, but Teams win Championships.” – Source Unknown
(Disclaimer: Mike Aragona may not have built many sports teams, but he has definitely been lucky enough to build a number of excellent Development and Support teams! Although tackle football is still frowned upon in most offices, he’s glad that at least morning scrums have caught on. His thoughts and opinions are his alone and do not reflect any person or company associated with him, alive or dead.)
The votes were tallied and I came in second for the Morning Rain Publishing 2015 Holiday Flash Fiction challenge 🙂
Thank you to everyone who voted for me! You can also participate in the event as you now have the chance to read the story 🙂
Head over to their page to read: Stakeout and please make sure to let me know what you thought!
Thank you and Happy Holidays!
I have to admit that out of all the writing I do, Flash Fiction is the most fun. I still love the challenge of creating a story within the boundaries of Fast Fiction (200 words or less) but having the space to breathe gives Flash pieces more wiggle-room to be silly when I need to be.
Of course, with all the other things on my plate short pieces allow me to create without needing to spend a lot of time on it – which works just fine for my sanity 🙂
This year, I thought I’d share my Holiday Flash Fiction in a different way and sent it in to Morning Rain Publishing for their holiday challenge. They thought it was good enough to make their top 5 and are now letting the public get a vote on the submitted stories. So, if you would be so kind as to head on over to the Morning Rain Flash Fiction Contest Page and read snippets of the entries, perhaps you’ll also decide that my story (Stakeout) is worthy of winning 🙂
Thank you, as always, for your kind words. You are free to keep any evil ones to yourself 😉
If you don’t already know, my Mysterious Minute-Men books are available on the Kobo platform:
Mike Aragona’s Mysterious Minute-Men
There are a couple of days left on the Kobo international sale that is currently running. Customers are able to redeem 50% off of select titles, including mine, using the promo codes below an unlimited number of times.The sale runs in different dates by territory, and each territory has it’s own promo code so make sure you’re using the right one!
October 28th – October 31st
Promo Code: CA50SALE
United States/Australia/New Zealand
October 27th – October 30th
Promo Code: GET50SALE
October 30th – November 2nd
Promo Code: UK50SALE
Simply add the books you want to your cart and upon checkout add the code for your territory and the 50% will apply. Happy reading!
(Promo code is valid for 50% off select eBook purchases from this list. Discount will be confirmed at checkout. Offer valid from October 28, 2015 at 12:00 AM EST through October 31, 2015 at 11:59 PM EST. This offer is not valid in conjunction with any other offer or promotion and cannot be used to adjust amount paid on previous purchases. Promo code must be entered at time of purchase to qualify for this discount. Discounts cannot be applied nor the discount value refunded once a purchase is complete. Rakuten Kobo Inc. reserves the right to change or cancel this offer at any time without notice.)